Marriott hotels are noted for their fantastic service. their motto is "ladies and gentlemen serving ladies and gentlemen." to build and maintain this level of service, which of the following guidelines should managers follow?
a) precisely defining employees normal job requirements and ensuring they perform those actions alone
b) giving service-contact employees continual training on product
c) designing jobs with rigid rules and procedure that employees should stick
d) preserving the discretion to make day-to-day decisions on job-related activities at the top level of management

Case in point 1.2 suppose you work in the it department of global hotels, a multinational hotel chain. global hotels runs several specialized business support systems, including a guest reservations system that was developed in-house to meet the requirements of a large company with worldwide operations. guests can make one-stop online reservations by visiting global's website, which has links to all major travel industry sites. global hotels just acquired momma's, a regional chain of 20 motels in western canada. momma's uses a vertical reservations package suitable for small- to medium-sized businesses and a generic accounting and finance package. should momma's use global hotels' information systems or continue with its own? in your answer, consider issues such as business profiles, business processes, system interactivity, edi, ecommerce, and the characteristics of both information systems. what additional information would be to you in making a recommendation?

If the guide wprds on the page are "crochet " and "crossbones", which words would not be on the page. criticize, crocodile, croquet, crouch, crocus.

Bayside coatings company purchased waterproofing equipment on january 2, 20y4, for $190,000. the equipment was expected to have a useful life of four years and a residual value of $9,000. instructions: determine the amount of depreciation expense for the years ended december 31, 20y4, 20y5, 20y6, and 20y7, by (a) the straight-line method and (b) the double-declining-balance method. also determine the total depreciation expense for the four years by each method. depreciation expense year straight-line method double-declining-balance method 20y4 $ $ 20y5 20y6 20y7 total $