When responding to questions face-to-face, how should you organize your response?
(a) using the same format you would use if you were responding in writing.
(b) using a direct format.
(c) using the same format as a goodwill message.
(d) by asking for clarification.
(e) using an indirect format.

A. Using the same format you would use if you were responding in writing

Explanation:

here the answer should be A that is

A. Using the same format you would use if you were responding in writing.

What this means is that,  the response should be neutral and catered in a way that we would if we're writing the answer in order to allow a better, more neutral understanding of the process, unless otherwise stated.

answercompetitive advantage;