Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages, and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.

Information on gerken power co., is shown below. assume the company’s tax rate is 40 percent. debt: 9,400 8.4 percent coupon bonds outstanding, $1,000 par value, 21 years to maturity, selling for 100.5 percent of par; the bonds make semiannual payments. common stock: 219,000 shares outstanding, selling for $83.90 per share; beta is 1.24. preferred stock: 12,900 shares of 5.95 percent preferred stock outstanding, currently selling for $97.10 per share. market: 7.2 percent market risk premium and 5 percent risk-free rate. required: calculate the company's wacc. (do not round intermediate calculations and enter your answer as a percent rounded to 2 decimal places, e. g., 32.16.) wacc %