Which of the following is exemplified by customers finding a different way to get the product or service?
(a) customer disloyalty (b) threat of substitute product or service (c) rivalry among competitors (d) barriers to entry

(A) Customer disloyalty

Explanation:

Customer disloyalty

It is very difficult and require a lot of time to build any customer's loyalty .

The company may feel happy for any positive comment from a customer .

But the disloyalty is not acceptable for any company .

Even the customer disloyalty is not necessarily connected with the rise in the prices , or poor service , or distrust .

Hence , from the question , The correct option is Customer disloyalty .

answer; ///the above statement is (false) .

answer; ///i believe the correct answer is (c) laissez-faire;