The director of customer service wants to know when agents are overwhelmed with high-priority items in the support queue. the director wants to receive a notification when a new case is open with the status of "new" for more than four business hours.
which automation process could be used to accomplish this? choose 2 ans
a. escalation rules b. visual workflow c. lightning process builder d. scheduled apex

I’m not sure i’m actually really sorry

Well, i would start out by advertising a lot. take money out of unused profit to have build boards put up and internet advertising. also, make sure your store signs are large and noticeable. make sure you have good deals and prices that the average consumer would be okay with. also, location is key. being in a high technology based city/location would be excellent for your business because it is based off of technology. hope this ! : )

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