Business

Business, 28.08.2019 03:00, kenny8556

Consider the following key performance indicators, and classify each indicator according to the balanced scorecard perspective it addresses. number of information system upgrades completed customer retention gross margin growth percentage of products with online manuals a. learning and growth b. customer c. financial d. external business e. growth and professional development f. internal business

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Business, 22.07.2019 17:40, cuppykittyy

The following is a list of terms related to performance evaluation. 1. balanced scorecard 5. customer perspective 2. variance 6. internal process perspective 3. learning and growth perspective 7. ideal standards 4. nonfinancial measures 8. normal standards match each of the following descriptions with one of the terms above. (a) the difference between total actual costs and total standard costs. (b) an efficient level of performance that is attainable under expected operating conditions. (c) an approach that incorporates financial and nonfinancial measures in an integrated system that links performance measurement and a company’s strategic goals. (d) a viewpoint employed in the balanced scorecard to evaluate how well a company develops and retains its employees. (e) an evaluation tool that is not based on dollars. (f) a viewpoint employed in the balanced scorecard to evaluate the company from the perspective of those people who buy its products or services. (g) an optimum level of performance under perfect operating conditions. (h) a viewpoint employed in the balanced scorecard to evaluate the efficiency and effectiveness of the company’s value chain.

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Business, 12.08.2019 20:30, ava1018

Classify each of the following key performance indicators according to the balanced scorecard perspective it addresses. choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective.

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Business, 20.08.2019 23:10, kenishawilkinsoy4mgw

The balanced scorecard as a measure of corporate performance has been both criticized and lauded. which of the following statements is true? a. maximizing employee satisfaction and learning maximizes value of the firm b. maximizing customer satisfaction maximizes value of the firm c. managers can focus on multiple performance indicators simultaneously d. deviation from a single financial measure, such as eps, roa, or eva, in order to focus on the multiple measures of the balanced scorecard may cause management to reduce firm value.

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