Business
Business, 13.08.2019 01:30, natimike10

At tom's automotive repair, the mechanics rarely interacted directly with customers. work orders were processed by the customer service department and passed on to the mechanics. after experiencing excessive customer complaints about the poor quality of work, tom realized he was not motivating his mechanics to do quality work. to rectify the situation, tom designated all of his employees as customer service representatives. the mechanics' roles were expanded to include direct customer contact. this motivational technique is called

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At tom's automotive repair, the mechanics rarely interacted directly with customers. work orders wer...

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