Business, 11.07.2019 23:20, kylemartinez13

Universal containers' support team needs to track service level agreements for customers. today, they manually look up contracts by name when a customer calls. how can an administrator automate this process? - enable case feed and add a contracts custom publisher to the case feed layout - configure a workflow rule that sends an email alert of old cases to the support manager - create a private chatter group for customers with high-priority service level agreements - enable entitlements and add the tabs for entitlements and service contracts

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Universal containers' support team needs to track service level agreements for customers. today, the...