Anyone ? ? unit 222 - communication in a business environment 3.1 can you tell me about a time when you have identified the nature, purpose, recipient/s and intended use of the information to be communicated verbally? 3.2 talk to me about a time when you have used language that is appropriate for the recipient's needs? 3.3 mention a time when you have used body language and tone of voice to reinforce messages? 3.5 could you tell me about a time when you have confirmed that a recipient has understood correctly what has been communicated? unit 214 - use and maintain office equipment 2.5 talk me through a time you have reported problems that cannot be resolved to the right person?