In which of these instances is the hotel staff member communicating positively?
a.
a restaurant manager greets customers mechanically at the entrance.
b.
a front desk clerk tells guests at check-in that their message did not mention that they wanted a room overlooking the pool.
c.
a busy clerk avoids eye contact with waiting guests.
d.
a telephone operator apologizes for not having the required information, but promises to call the guest back as soon as possible.
e.
a chef responds to a guest’s complaint by stating that no one has ever complained about the quality of the food.

Kendra knight took part in a friendly game of touch football. she had played before and was familiar with football. michael jewett was on her team. in the course of play, michael bumped into kendra and knocked her to the ground. he stepped on her hand, causing injury to a little finger that later required its amputation. she sued michael for damages. he defended on the ground that she had assumed the risk. kendra claimed that assumption of risk could not be raised as a defense because the state legislature had adopted the standard of comparative negligence. what happens if contributory negligence applies? what happens if the defense of comparative negligence applies?