Whose interests should have the most influence on decisions at successful firms?

I feel the interest of the client who came to the firm should have the most influence on on the decision of the case the firm has taken .  If the entrance is not dealing with the client in is just around the firm itself I feel the head person in charge should have the most influence on the decisions only one not dealing with a client

Customer Satisfaction

Explanation:

Every businesses main purpose is to render goods and services to make profit. And the demand for one's goods and services can only be increased or kept at a constant rate if such goods and services meets the clients/customers needs thereby increasing profit.

answer; dividing net income by 1- t ;