Don is overwhelmed in his leadership role at work. there are a number of important projects going on, all of which have deadlines. don was also recently asked to mentor a new younger employee at work and them understand the culture and get up to speed. although reluctant to spend his already short time on this function, why might don want to spend time mentoring?

When randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. at first randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. randy was able to discover the cause of the problem by utilizing skills.