Yvonne uses her customer relationship management (crm) system to predict when her business customers will need more of her company's packaging materials. when she thinks a customer should be ready to make another order, she contacts them. yvonne is crm to encourage customers to do a:

In the 1970s, kmart used blue light specials to encourage customers to flock to a particular department having a temporary sale. a spinning blue light activated for approximately 30 seconds, and then an in-store announcement informed shoppers of the special savings in the specific department. over time, loyal kmart shoppers learned to flock to the department with the spinning blue light before any announcement of special savings occurred. if kmart was employing classical conditioning techniques, what role did the spinning blue light play?