In three to five sentences, describe the strategic role of telecommunications technology in the workplace

The correct answer to this open question is the following.

The strategic role of telecommunications technology in the workplace is of the utmost importance due to the fact that communications technology is an important tool to maintain the proper lines of communications not only with customers but with other constituencies such as providers, competitors, government authorities, associations, and more.

Technology allows companies to be in touch permanently with their many publics, answering concerns in real-time, making effective ad campaigns and promotions, and processing data, numbers and operations in the fastest way possible.  

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