The is central to the design and administration of organizational reward systems, which are a key factor in attracting and retaining top employees.

The answer is: reinforcement theory

Reinforcement theory is based on the assumption that people would enter a defense mode everytime they feel that their value or principles are being challenged.

In creating a reward system, the organization need to create a system which ensure that the employees would feel valued and none of their principles are being crossed. Otherwise the organization would not obtain any participation from the employees.

the assumption the narrator makes in this excerpt is that the messages he heards were going to hurt the narrator's mom; the narrator just springs in to action. the narrator doesn't specify in this excerpt why he believes that the messages present a problem that requires protection.

answer; radioactive decay)