Luna wanted to convince the technology department at her company to adopt a new database system. some staff members supported the change, a few were opposed, and most were undecided. luna realized that the undecided group was her so she focused most of her effort on them. target audience projected audience focus audience majority audience

According to the textbook chapter, “the emotional connection of distinguishing differences and conflict”, which of the following groups of terms describes best the skills/resources that managers need when managing differences in their organization? energy, commitment, tolerance, and appreciation energy, adequate funding, tolerance, and appreciation funding, tolerance, a strong hr department, and tolerance energy, a strong hr department, patience, and strong leadership skills