100 points phs questions Question 1
When creating a differentiated customer experience, what is one of the things a company should do?

A. commit to random acts of kindness

B. give away business cards

C. treat all customers the same

D. create a log book to organize your customers

Question 2
According to your reading materials, you should never treat customers as:

A. important

B. transactions

C. children

D. incompetent

Question 3
According to your reading materials, what percentage of customers rate their buying or service experience by how they were treated?

A. 60%

B. 1%

C. 70%

D. 4.777%

Question 4
Research has shown that an employee's ability to show can make or break your business.

A. Frozen 2

B. appropriate anger

C. a smile

D. empathy

Question 5
The five keys to differentiating customer experience include: kindness, surprise, sincerity, , and empathy.

A. creativity

B. slogans

C. sarcasm

D. humor

Question 6
A client list should include:

A. the client's zodiac sign

B. the client's name

C. the high school the client attended

D. the client's preferred restaurant

Question 7
A client list tracks what?

A. a list of all the people who came into the facility

B. the service and sales amount in a day

C. supplies I need to order

D. all the people who walked by the facility

Question 8
A client list helps a business by:

A. documenting which services are most popular for the business

B. all of the above

C. keeping track of money earned and owed to the business

D. tracking how many customers came in and paid in a given day