Why customer service professionals use paraphrasing?

23. public and private investment in infrastructure include all of the following except a) worker knowledge and skill development b) telecommunication systems, internet provider systems, and power distribution systems c) highways, transit systems, airports, harbors, and educational facilities d) fire departments, police departments, and public safety systems e) water systems, wastewater treatment systems, and navigational systems

Which of the following is a resource outside the workplace that will you find information on safety and health issues? a. safety data sheets b. medical manuals c. the osha website d. work task and procedures intruction

Small group #1: reasons for membership: level of satisfaction: small group #2: reasons for membership: level of satisfaction: