Advanced Placement (AP), 09.12.2020 06:50, ecolifesfsu1263

When are conflict resolution skills required in the consumer service industry? O When the customer is not in a frame of mind to begin the assessment phase of customer service.
When the customer service representative is following up with a customer after their issue has been resolved.
O Any time a customer requires assistance from a customer service representative.
O When the customer service representative has personally offended the customer.

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When are conflict resolution skills required in the consumer service industry? O When the customer...