The main function of a is to escort guests and transport their luggage to their rooms. a. Bell person

b. Front desk agent

c. Concierge

d. Valet

The front office, housekeeping, security and communications all fall under what department?

a. Comptroller division

b. Concierge

c. Night auditor

d. Rooms division

The housekeepers are expected to clean how many rooms per day in an average hotel?

a. 15-18

b. 12-18

c. 8-12

d. 18-24

One of the most important concerns for guests in a hotel is

a. Food and beverage

b. In-room movies

c. Cost of the room

d. Security

Hotels can avoid overselling (overbooking) rooms by using a

a. Energy management system

b. Point of sale system

c. Call accounting system

d. Central reservation system

Housekeeping department measures productivity by

a. Person hours per occupied room

b. Hours worked divided by number of housekeepers

c. Occupied rooms divided by number of housekeepers

d. Number of rooms times hours worked

Allocating the right type of room to the right guest at the right price is the job of

a. The revenue management system

b. The point of sale system

c. The sales department

d. The concierge

An environment that can deliver a complete booking system ties to the hotel’s inventory in real time via the Web is called a(an)

a. Point of sale system

b. Real time application system

c. Application service provider

d. Web reservation systems