Randall is a food handler at a deli. It is 7:47 a. m., and he has just woken up. He is scheduled to be at work and ready to go by 8:00 a. m. When he gets out of bed, his stomach feels queasy. He blames that on the beer he had the night before. Fortunately, Randall lives only five minutes from work. Despite this, he doesn't have enough time to take a shower. He grabs the same uniform he wore the day before when prepping chicken. He also puts on his watch and several rings. Randall does not have luck on his side today. On the way to the deli, his oil light comes on. He is forced to pull off the road and add oil to his car. When he gets to work, he realizes that he has left his hat at home. Randall is greeted by an angry manager. The manager puts Randall to work right away, loading the rotisserie with raw chicken. Randall then moves to serving a customer who orders a freshly made salad. Randall is known for his salads and makes the salad to the customer's approval. The manager asks Randall to take out the garbage and then make potato salad for the lunch-hour rush. On the way back from the garbage run, Randall tells the manager that his stomach is bothering him. The manager, thinking of his staff shortage, asks Randall to stick it out as long as he can. Randall agrees and gets out the ingredients for the potato salad. Then he heads to the restroom in hope of relieving his symptoms. After quickly rinsing his hands in the restroom, he finds that the paper towels have run out. Short of time, he wipes his hands on his apron. The manager tells Randall to clean the few tables in the deli that are available for customers. When finished, Randall grabs a piece of chicken from the rotisserie for a snack. He takes the chicken with him to the prep area, so he can get back to making the potato salad.
1. What did Randall and his manager do wrong?